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GitHub / Linear issue style — complete context

CSV export timeout for admin workspaces

High
Customer impact

4 support tickets · 1 enterprise escalation · Export blocked for admins

Environment

Chrome 124 · Production · v2.14.1 · Admin role

Repro steps

5 steps attached · 2 inferred · staging verified

Logs
ERROR export_worker timeout after 30sworkspace_id=acme_prod rows=48291stack: ExportService.processChunk → WorkerPool
Related

Jira QA-4712 · GitHub #892 · Zendesk #4821

Expected behavior

CSV download starts within 5 seconds after clicking Export

Suggested test cases

7 cases attached · 2 automation candidates · cross-browser regression included

Screenshots

2 annotated uploads · spinner state · network tab capture

Open questions

Does issue reproduce on v2.13? Feature flag export_v2 enabled?

Customer-facing updates

Support-ready status copy — approved before send

Customer-facing bug update

Subject: Update on your CSV export issue

Hi — our team reproduced the export delay on admin accounts after v2.14.1. Engineering is investigating the CSV worker timeout. We expect a fix in the next patch. No action needed on your side unless the issue persists after Thursday.

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