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Zendesk #4821
"Export is broken after the update — spinner never finishes."

Chrome · Workspace admin · CSV export · v2.14.1

ERROR export_worker timeout after 30suser_id=adm_2847 workspace=acme_prod

AI QA extraction

Processing
  • Affected module Reports → Export CSV
  • Environment Chrome 124 · Production · Admin role
  • User action Select date range → Export CSV
  • Actual vs expected Spinner hangs · Download should start in 5s
  • Missing details Workspace size · file format · timezone
  • Similar issues #4712 · #4698 (export timeout cluster)

Structured QA output

Awaiting review

Bug report

CSV export timeout for admin workspaces after v2.14.1 deploy

Severity: High · Export module

Repro steps

5 steps · 2 inferred · 1 needs verification

Source-linked

Test cases

7 cases · 2 automation candidates · edge cases included

Regression pack ready

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Export timeout cluster

4 linked issues
  • Zendesk #4821 · CSV export spinner · Admin · Chrome 124
  • Jira QA-4712 · Export worker timeout · Production
  • Sentry EVT-9021 · export_worker · 30s timeout
  • GitHub #892 · CSV download never starts after v2.14.1

Suggested action: single bug report + shared regression pack

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CSV export timeout — admin role

High

Export · Chrome 124 · v2.14.1

Spinner persists beyond 30s. Expected: CSV download within 5s. Customer impact: 4 tickets this week.

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